FAQ
1. What is My Tips?
My Tips is a digital application that allows employees and professionals to receive, manage, and track their tips easily, quickly, and securely, without the need for cash.
2. Τί είναι το Τeam Tips;
Το Team Tips προσφέρει τη δυνατότητα στο προσωπικό των επιχειρήσεων να διαχειρίζονται τα φιλοδωρήματα με διαφάνεια, ασφάλεια και ευελιξία.
2. What types of businesses can use it?
It can be used in restaurants, beauty businesses, hotels, and any type of service-based business where staff want to manage their team tips digitally.
3. What features does Team Tips offer?
It enables tips to be distributed per employee according to predefined percentages, with real-time tracking.
4. Is My Tips secure?
Yes. My Tips uses advanced security and encryption standards to protect all data and transactions.
5. What do I need to use My Tips?
Users need to register with Stripe so they can receive and manage their tips securely, with immediate access.
1. What is Stripe?
Stripe is a secure online payment provider used to process digital transactions. Signing up is quick and free, and only a few basic account details are required.
2. How is My Tips connected to Stripe?
All tip distributions are handled through Stripe, ensuring fast, secure, and reliable money transfers.
3. Are transactions through Stripe secure?
Absolutely. Stripe uses high-level encryption technology and complies with international PCI security standards.
4. How does the employee receive the tips?
The tips are recorded immediately in the app profile, Stripe handles the secure payment processing, and the funds are deposited into the employee’s bank account, usually within 3–5 business days.
5. Are there any fees for employees using the app?
Yes, low monthly fees apply.
How does registration work?
Registration with Stripe is completed directly through the application, without needing to visit another platform to fill in your details.
You simply enter the required details, check that they are correct, and submit them. The data is securely transferred to Stripe for the creation of your account.
As part of the verification process, Stripe will ask you to upload a photo of your ID card or another accepted document. Verification is carried out directly by Stripe, in accordance with international security and regulatory compliance standards.
Once the review is completed, based on Stripe’s usual response times, your personal Stripe ID is issued and your account is ready for use.
1. Can I customize the distribution of tips?
Yes. You can set percentages per employee, role, or team, so that tips are distributed fairly and according to the needs of each business.
2. Can I track tips in real time?
Yes. My Tips provides a history with a complete real-time overview of transactions.
3. Is there a limit on the tip amount?
No, you can receive and distribute any amount digitally.
4. Can it be used for individual payments or only for team tips?
Both. You can manage your own individual tips and also be part of a team created in Team Tips.
5. What happens if an employee or role changes?
The platform allows you to easily update teams and distribution rules at any time.
1. Is support available if I experience an issue?
Yes. We offer support via email, as well as through the integrated Help Center within the application.
2. Can I cancel or modify a tip distribution in Team Tips?
Cancellation is not possible, a new team must be created
3. Is Team Tips suitable for businesses of all sizes?
Yes. The platform is designed for both small and large teams, offering flexible management for every business.